TERMS AND CONDITIONS OF USE
Dear Customer,We inform you that the general conditions of sale, reported below, indicate, in compliance with current consumer protection regulations, the conditions and methods with which to proceed with the online purchase on the MADAME VENICE website, an e-commerce company operating in the sector.of fashion and fashion.We therefore invite you to read them and accept them in order to proceed with the purchase.
I. OBJECT
These general conditions of sale regulate the sale of products marketed by the Seller to consumer users and to users acting for purposes relating to business activity.These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art.1341 of the civil code.The company reserves the right to modify these general conditions of sale at any time by posting them on the site.Any contractual or extra-contractual liability of the company for direct or indirect damage to people and/or things caused by non-acceptance, even partial, of an order is excluded.
II. PURCHASE METHOD
The purchase of products occurs by accessing the site and registering.For each of the products, a description containing their main characteristics is available on the site.All information supporting the purchase is intended as simple generic information material.It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, dimensions and accessory products present in the figure.
I. OBJECT
These general conditions of sale regulate the sale of products marketed by the Seller to consumer users and to users acting for purposes relating to business activity.These general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art.1341 of the civil code.The company reserves the right to modify these general conditions of sale at any time by posting them on the site.Any contractual or extra-contractual liability of the company for direct or indirect damage to people and/or things caused by non-acceptance, even partial, of an order is excluded.
II. PURCHASE METHOD
The purchase of products occurs by accessing the site and registering.For each of the products, a description containing their main characteristics is available on the site.All information supporting the purchase is intended as simple generic information material.It is understood that the image accompanying the product description may not be perfectly representative of its characteristics, but may differ in colour, dimensions and accessory products present in the figure.
Correct receipt of the order is confirmed by the Seller through an automatic response via e-mail, sent to the e-mail address communicated by the customer at the time of registration.
This confirmation message will contain an "order number", to be used in the case of any communication with the company.The message will contain all the data entered by the customer who undertakes to verify its correctness and promptly communicate any corrections.In case of non-acceptance of the order, the seller guarantees timely communication to the customer.
III. TERM OF PAYMENT
All prices on the site are intended as public prices and, therefore, include VAT.Prices may vary without notice and the only correct price is the one indicated at the time of order confirmation.On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order will be considered cancelled.
In cases of purchase of goods with "credit card" payment method, at the conclusion of the online transaction, the relevant banking institution will authorize the commitment only of the amount relating to the purchase made.The goods are sent only after acceptance of the order and receipt of the credit.In the event of cancellation of the order, either by the customer or in the case of non-acceptance of the same by the seller, the order will be canceled and the committed amount will be released (the release times depend exclusively on the banking system).Once the transaction has been cancelled, the seller cannot be held responsible for any damages resulting from the release of the committed amount by the banking system.
The seller reserves the right to request additional documents from the customer proving ownership of the credit card.In the absence of sending the documentation, the seller reserves the right not to accept the order.The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.
This confirmation message will contain an "order number", to be used in the case of any communication with the company.The message will contain all the data entered by the customer who undertakes to verify its correctness and promptly communicate any corrections.In case of non-acceptance of the order, the seller guarantees timely communication to the customer.
III. TERM OF PAYMENT
All prices on the site are intended as public prices and, therefore, include VAT.Prices may vary without notice and the only correct price is the one indicated at the time of order confirmation.On certain products, subject to price promotions, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order will be considered cancelled.
In cases of purchase of goods with "credit card" payment method, at the conclusion of the online transaction, the relevant banking institution will authorize the commitment only of the amount relating to the purchase made.The goods are sent only after acceptance of the order and receipt of the credit.In the event of cancellation of the order, either by the customer or in the case of non-acceptance of the same by the seller, the order will be canceled and the committed amount will be released (the release times depend exclusively on the banking system).Once the transaction has been cancelled, the seller cannot be held responsible for any damages resulting from the release of the committed amount by the banking system.
The seller reserves the right to request additional documents from the customer proving ownership of the credit card.In the absence of sending the documentation, the seller reserves the right not to accept the order.The security of transactions is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.
IV. DELIVERY METHOD
For each order placed, the seller issues a sales document for the material shipped.For issuing the invoice, the information provided by the customer at the time of the order is valid.The customer can request a copy of the invoice or tax receipt within three months of issue.
Delivery costs are borne by the customer and are indicated when placing the order.No responsibility can be attributed to the seller in the event of a delay in processing the order or in delivering what was ordered.At the time of delivery the customer is required to check:- that the packaging is intact, neither damaged, nor wet, or otherwise altered;- that the number of packages corresponds to what is indicated in the transport document.
Any damage to the product or packaging or the mismatch of the indications must be immediately reported to the courier by placing a WRITTEN CONTROL RESERVE on the courier's proof of delivery.Once the courier document has been signed, the customer will not be able to make any objections regarding the external characteristics of what was delivered.In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be cancelled.
SHIPPING TIMES:
Shipping times on average are 3\5 working days but can (in rare cases) vary up to over 60 working days based on the volume of orders received and product availability.the seller is not required to inform the buyer about the availability of the goods, the buyer purchases the items present in the shop aware of the technical delivery times.We do not accept in any way negative reviews on the web that complain about delays in delivery before 60 days of waiting, any violations will be legally prosecuted to protect our image.
CANCELLATION OF ORDER IN PROGRESS:
It is not possible to make refunds while the order is in progress, we will refund and cancel the order only if the waiting times extend beyond 60 working days from the date of the order.WITHDRAWAL
the return must be carried out no later than 7 days from receipt of the package, the goods must not have been used.(if these requirements are not met, the return will not be accepted and the goods will be sent back at your expense)the refund will be made within 10 working days by crediting the amount back to the credit card used for payment.shipping costs are always borne by the buyer, only the amount of the clothing items will be refunded.in the case of promotions with free shipping, €6 will be deducted from the total amount against the shipping cost incurred.in case of cash on delivery please provide an iban.shipping costs remain the responsibility of the buyer, returns with cash on delivery paid by us will be rejected, the refund takes place after verification of the goods.The returned goods must be sent to our warehouse/partner.For information, contact customer service at this email: info@madamevenice.com
By purchasing on our site you declare that you have read and accepted the conditions indicated above without any reservations.
APPLICABLE LAW
The sales contract between the customer and the seller is concluded in Italy and regulated by Italian law.Unless otherwise established, Italian law on the matter applies.For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicatingin the order a VAT number reference, the territorial jurisdiction is that of the relevant court of your municipality of residence;in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller's registered office
The sales contract between the customer and the seller is concluded in Italy and regulated by Italian law.Unless otherwise established, Italian law on the matter applies.For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicatingin the order a VAT number reference, the territorial jurisdiction is that of the relevant court of your municipality of residence;in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller's registered office
INFORMATION OF PROCESSING OF PERSONAL DATA
SUBJECT: information and request for consent pursuant to and for the purposes of the articles.13, 23 and 26 of Legislative Decree 30.6.2003 n.196, relating to the protection of the processing of personal data.The seller informs you pursuant to and for the purposes of the art.13 of Legislative Decree 196/2003 which:the aforementioned Legislative Decree provides for a series of obligations for those who carry out "processing" (i.e. collection, recording, processing, conservation, communication, dissemination, etc.) of personal data referring to other subjects, prescribing the duty to inform theinterested parties on the rights that the law recognizes them and on the characteristics of data processing;
the processing of your personal data that will be requested from you and which will be communicated to us by you will be carried out on the Seller's premises in compliance with the principles of necessity and relevance with the use of procedures, including computerized ones, for legal and fiscal obligations for the execution of thecontractual obligations;the data controller is the seller.
The data controller is domiciled for the purposes of the law at the headquarters of the same company.On the occasion of such processing, the owner and the relevant persons in charge may become aware of the data which will be processed in compliance with the obligations deriving from the privacy regulations and according to principles of correctness;the processing will take place with manual and automated systems designed to store, manage and transmit the data themselves, with logic strictly related to the purposes of the processing, on the basis of the data in our possession and with a commitment on your part to promptly notify us of any corrections, additions and/oror updates;
excluding communications and disseminations carried out in compliance with legal and contractual obligations, the data provided to the undersigned will be used solely for legal obligations;
the nature of the provision is to be considered strictly necessary in relation to the purpose of the aforementioned processing.Your provision of the aforementioned data is essential for the exact performance of the activities listed above;
any refusal will make it impossible to correctly fulfill contractual and legal obligations, compromising the continuation of the relationship established between the parties;at any time you can exercise your rights towards the data controller, pursuant to art.7 of Legislative Decree 196/03, in particular:- know the existence or otherwise of personal data concerning you and their communication in an intelligible form;- be informed about the owner, the purposes and methods of the processing and the possible manager, the subjects or categories of subjects to whom the personal data may be communicated;
- obtain the updating, rectification or integration of data;
- obtain their cancellation, transformation into anonymous form or blocking;
- object for legitimate reasons to the processing of data, without prejudice to the limits established by law;
- object to the sending of advertising material or for carrying out market research or commercial communication.
The complete text of the art.7 of Legislative Decree 196/2003 relating to the rights of the interested party is available on the Guarantor's website www.garanteprivacy.it
Dear Customer, We inform you that the general conditions of sale, reported below, indicate, in compliance with current consumer protection regulations, the conditions and methods with which to proceed with the online purchase on the MADAME VENICE website, an e-commerce company operatingin the sector.of fashion and fashion.We therefore invite you to read them and accept them in order to proceed with the purchase.